Bahamian Traveler
Customer Support
Questions before or after your rental? Reach our team for reservation help, billing questions, and booking changes.
How we can help
Contact us for help with reservations, vouchers, membership, and general rental questions before or after your trip. For vehicle breakdowns during a rental, use the roadside numbers below for your car company.
- Reservation changes and cancellations
- Voucher and booking confirmation questions
- Membership and BT Rewards support
- Pre- and post-rental assistance
Roadside assistance
If you need roadside help during your rental, call the supplier that issued your vehicle:
Roadside Protection (RP / RSP)
This optional product may be offered at the rental counter. Renters can purchase RP or RSP at participating corporate locations in Canada and the United States (typically around $6.99 per day; confirm the current rate at pickup).
When accepted, RP / RSP commonly covers:
- Key replacement / delivery — service to replace or deliver keys (coverage details vary by state; ask the location agent)
- Flat tire — spare installation when available; otherwise towing per policy
- Towing — when the vehicle is inoperable for reasons unrelated to an accident
- Jump start — battery boost to attempt a start
- Lockout service — help if keys are locked inside the vehicle
- Fuel delivery — limited fuel to reach the nearest open station (up to about 3 gallons / equivalent liters)
If RP or RSP is declined, roadside assistance for these items is usually available at standard charges. Final coverage and pricing are set by the rental company at pickup.